Medical Coordination Specialist

Medical Coordination Specialists (MC's) are the heart of Healthnetwork, ensuring our members receive seamless access to top doctors and hospitals for specialty care. As the direct point of contact, they provide expert guidance, answer questions with confidence, and coordinate every step of the process, delivering a personalized and reassuring experience. Their role is essential in upholding our reputation for excellence, building trust with our members, and making sure they receive the highest level of care available.

Position Requirements:

• Experience in a health-related field (at a hospital or clinic, at a health-focused association, etc.)
• Broad knowledge of clinical terminology and ability to explain medical facts in layman's terms
• Excellent interpersonal and communication skills, and experience communicating with medical professionals and or physicians
• Ability to support or create a positive work environment
• Ability to identify and solve problems
• Adept at setting priorities and multitasking
• Outstanding customer service and phone skills
• Ability to work with confidential matters
• Ability to work well in a team environment
• Ability to multi-task and time manage
• Ability to recognize and pursue philanthropic opportunities
• Willingness to work in the office in Pepper Pike 5 days/wk.

Specific duties: include but are not limited to:

• Present Healthnetwork options including hospitals, doctors, and relevant research links
• Confirm course of action through phone calls and/or emails
• Refer patient information to hospital liaison
• Enter all correspondence into CRM database
• Follow up call to members/patients for before and after appointments
• Occasionally meet patients at local hospital partner locations